GUEST Count :
Final guest count must be confirmed no later than seven (7) full days prior to the event date. After this deadline, the guest count may not be reduced, and no refunds will be issued for unused guest count and portions. Additional guests may be added up to 48 hours before the event, subject to availability. Any additions made after the guest count deadline will incur additional charges.
Arrival and Preparation:
Our team will arrive approximately 2 to 2.5 hours prior to the agreed serving time for setup and preparation. The standard sushi service duration is two (2) hours to ensure optimal quality. If extended service is required, advance notice must be provided seven (7) business days prior to the event; additional service time will be billed at $100 per hour, per chef. If additional time is requested during the event without prior notice, the rate increases to $150 per hour, per chef, charged to the credit card on file at the event.
Gratuity :
An 20% gratuity is mandatory for all private events exceeding 50 guests. For events with fewer than 50 guests, gratuity is not required but greatly appreciated. Regardless of guest count, all bookings made through third-party planners, catering partners, weddings, or corporate accounts (business entity) are subject to the mandatory 18% gratuity charge.
Cancellation and Rescheduling:
All deposits and fees are non-refundable in the event of cancellation or postponement. One Sushi will make reasonable efforts to reschedule services if notification is provided at least two (2) weeks prior to the event. For holiday bookings, a minimum of four (4) weeks’ notice is required. Cancellations or rescheduling requests made within three (3) business days of the event will result in charges for any perishable goods already procured.
Client Responsibilities :
Clients are responsible for providing a kitchen or a 8-foot preparation tables, depending on the number of chefs scheduled. Additionally, clients must supply necessary kitchenware (based on menu requirements), access to clean water, trash receptacles, and adequate serving ware (plates, utensils) for guests.
Indemnification :
The client agrees to indemnify and hold harmless One Sushi and its representatives from any claims, liabilities, damages, or expenses, including legal fees, arising from injury, loss, or damage to any person or property associated with the event.
Deposit and Payment :
A non-refundable deposit of 50% is required at the time of booking to secure your event date. The remaining balance must be paid in full no later than seven (7) business days prior to the event.
Please note: A 3.6% transaction fee will be applied to all ACH and credit card payments per transaction.
Confirmation and Acceptance :
Submission of deposit and/or payment by client constitutes full acknowledgment and acceptance of these Terms and Conditions.
Right To Refuse Service & Modification Of Terms:
One Sushi reserves the right to refuse service to any individual or group at our sole discretion. This includes, but is not limited to, situations where we believe that providing service may compromise safety, violate laws or regulations, or conflict with our company policies and standards.
Additionally, all Terms and Conditions are subject to change at any time without prior notice. Clients are responsible for reviewing the most current version of our Terms and Conditions prior to booking or making payments. Continued engagement with One Sushi following any updates constitutes acceptance of the revised terms.
